- I bought my G3 iBook in September. My first Mac purchase ever.
- One week after, Panther’s release date was announced. I’m still on Jaguar.
- Two weeks after, Apple announced an upgrade to the G3 iBook line: G4s for the same price.
- Now it’s coming out that the logic board on my particular model is flawed, to the point where there are rumblings about a class action lawsuit.
Apple has an upgrade program that gives users who buy before a certain date a cheap upgrade. I’d have been prefectly happy to pay for one, but I bought a week and a bit before the cutoff date. I called. It was recommended I submit a letter. I submitted. It was denied. I called again. Sorry, no chance.
Given the above list, the least I’d expect is Apple throwing me a coupon or a gift certificate or an OS upgrade or something. Apple is famous for poor customer service/appreciation, but I think this is crossing the line. I’m not a happy customer.
Listen, I know all this sounds like sour grapes. But I really want to like Apple. The operating system is excellent, the products are insanely well-designed, and the subversive anti-Microsoft sentiment is fun. They’re just making it really hard for this first-time buyer to stay enthused.
I’ll most likely be buying again in the near future and selling this iBook, since my needs have changed and it’s not nearly powerful enough for what I need to do with it. The choices on the table are a 15” PowerBook (which, rumour has it, features an ugly spotted screen in some cases) and a cheaper Windows machine that will run circles around the PowerBook, performance-wise, and cost at least a thousand dollars less.
It’s not looking good for Apple at the moment.